UC Exchange Federation Services provides a rich set of hi-fidelity federation capabilities across Microsoft Lync, OCS R2, OCS and LCS, Cisco Jabber XCP, Unified Presence Server (CUPS) and WebEx Messenger (formerly Cisco WebEx Connect), IBM Sametime, Google Apps, Jive OpenFire, Isode M-Link and eJabberd.
Voice & Video
Easily escalate a chat session with a federated colleague to an HD quality voice or a video call.
Presence and Enhanced Presence Support
Share not only standard presence states of either "Available," "Away," "Busy" or "DND" on unified communication (UC) clients, but also custom status messages, and enhanced presence states with federated colleagues.
The enhanced presence capabilities of UC platforms collect detailed information about a user and report this information as a presence status so that others can make informed choices about the best way to contact the user.
The main features of the enhanced presence are as follows:
- Automatic sensing of activity
- Access levels
- Interruption management
Automatic Sensing of Activities
With the enhanced presence model, user activities are automatically collected and aggregated into a presence status that is selected on behalf of the user. No user input is required. For example, a users' presence status is set to 'In a Call' when that user places or receives a phone call or to 'In a Meeting' when that user's Outlook calendar shows a scheduled meeting. As a user signs in to their UC client, attends meetings, places or answers phone calls, or simply stops interacting with his or her phone or computer, the presence system continues to gather information about the user's status and distribute the information to others.
UC Exchange Federation Services supports automatic sensing of activities by displaying on a federated users client whether or not a federated contact is on the phone, in a meeting, or in a conference call.
Access Levels
Microsoft OCS and Lync Access levels provide a flexible authorization model so that users can control the amount of presence information that others see. For example, if a user wants to make a custom presence state available only to select federated users, he or she can assign those coworkers to the 'Team' or 'Colleague' access level.
UC Exchange Federation Services supports OCS and Lync Access Levels by ensuring only the information allowed by a specific access level is shared with federated colleagues.
Interruption Management
UC Exchange Federation Services supports interruption management for UC platforms which provide it, such as Microsoft Lync or OCS. End-users can set their status to 'Do Not Disturb', and this status will persist until they manually change it, sign out, or lock their computer. Users can also select 'Do Not Disturb' from an incoming alert or an existing instant message or audio call. In that case, the 'Do Not Disturb' status expires at the top of the hour. When a user's presence status is 'Do Not Disturb', by default all incoming audio, video, and instant message alerts are blocked except for calls and instant messages from contacts who are assigned the 'Team' or 'Colleague' access level. Users can change this behavior if desired.
UC Exchange Federation Services supports OCS and Lync interruption management by showing "Urgent interruptions only" on federated clients.
One-to-one Chat
Exchange instant messages with federated colleagues regardless of their UC platforms.
Full Multi-User Chat Support
For UC platforms that support multi-user chat for federated contacts, host and invite multiple federated users into multi-user chat sessions. Allow federated users to see all of the participants, including their presence status, and be aware of those who join or leave the session as if they are on the same platform.
Federated User Tagging
A UC platform's tagging capability enables users to tag their colleagues to receive a notification when that colleague becomes available. Trying to track down a busy colleague can be time consuming and difficult. Tagging users and getting notifications of when they are available is very useful and with UC Exchange Federation Services, users can tag their federated colleagues even if they do not reside on the same UC platform. With this feature, if a user tags a person in his or her contact list a toaster message will pop up with an alert that that particular person is now available.
Disclaimer Messages
Automatically display customizable disclaimer messages at the beginning of a chat or a multi-user chat session to all chat participants, regardless of the UC platforms (including platforms that do not usually support this type of feature).
Organizations typically use this feature to share legal, compliance and security advisories or to display disclaimers.
Learn More
To join the UC Exchange, contact NextPlane today.